In-House Training
The Credit Services Association offers training to companies and persons in the credit support service industry, tailored to the needs of individual companies.
There are many individual modules ranging from short courses for small groups of staff, or larger programmes of training spanning several days. All courses are certified.
Our in-house courses allow us to come to you and train your team in their environment and as the course has been written specifically to meet your needs it is a cost effective way to improve the knowledge and skills of your employees.
We pride ourselves on offering courses specifically tailored to individual company needs and delivering the training exactly to meet your objectives at no additional cost.
In-House Courses available:
Consumer Courses
- Collection Methods & How they work
- A workshop in Consumer Collections
- Negotiation in Collections
- Public Sector Debt Recovery
- Collection Law for Collectors
- Debt Advice in Consumer Collections
- Managing your Collections Team
- Harassment Law and Guidance for Collectors
- Induction Training for new Collections staff
Commercial Courses
- Commercial Debt Collection
- Credit Control
- Commercial Debt Collection
Consumer & Commercial Courses
- The Debt Collecting Industry – An Understanding
- Trace & Investigation
- The art of telephone tracing today
- Financial Investigations
- Repossessions – “How to recover where there is no cash”
- Process Serving – An Introduction
- Technology in Debt Collection
- Using the County Court to collect money
- Insolvency – What does it mean for collections
- Finders Keepers! How to find the right people for the job and keep them
In addition to this we can help with consultancy. If your company needs any advice in operational areas, we are experts and can lend a helping hand.
For further details on tailored training for your company please contact: training@csa-uk.com or call 0191 286 5656